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New Contributor
Posts: 8
Registered: ‎08-10-2012
My Device: Torch 9910 & Playbook
My Carrier: bell

BB Torch stopped recieving and sending both emails and BBM

[ Edited ]

I can't send or recieve since mid this afternoon.

Everthing else seems to be working: Text messages work as does the internet browser

I can access the appp world too

Is the mail server down? or is this just my phone?

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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BB Torch stopped recieving and sending both emails and BBM

Hi boxster

 

 

First perform a Battery pull restart by removing the Battery while your device is Powered On , after reboot try those steps in a sequence :

 

1- Register your Handheld .

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Resend your Service Book

  • KB02830 Send the service books for the BlackBerry Internet Service
  • ( Wait till a Registration message comes in your message box for each email you have configured )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back 

 

Try those steps  and if you are unable to recieve any registration messages then you may have to call your Carrier regarding this issue.

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New Contributor
Posts: 8
Registered: ‎08-10-2012
My Device: Torch 9910 & Playbook
My Carrier: bell

Re: BB Torch stopped recieving and sending both emails and BBM

Thanks. Turned out to be a provider issue

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BB Torch stopped recieving and sending both emails and BBM


boxster wrote:

Thanks. Turned out to be a provider issue


Hi boxster

 

 

You are welcome , It is true we can't do much if issues are within our Network . But I am glad that your issue has been resolved .

 

 

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.