10-17-2012 02:00 PM
I bought a new blackberry torsh 9810 only 3 months ago. It crashes all the time, especially when launching the video camera. Even turning off the device cannot make it reset running ok, i have to remove the battery and reinstall to make it run again. sometimes it heats up. What can i do to fix this? There's no BB authorized dealer in my location. sometimes when it locks up, and i have made a call, i cannot stop the call. I'm so disappointed that i spent so much money on a smartphone and i cannot even make calls. The other problem is the battery which only stand a day.
10-23-2012 01:25 PM
Welcome to the BlackBerry® Support Community Forums.
I would suggest to do a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320, please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.