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New Contributor
Posts: 3
Registered: ‎05-31-2012
My Device: tourch 9800
My Carrier: o2
Accepted Solution

BB Tourch 9800 Asee / supercam / meye app will not work on o2

Hi all.

 

I have a Blackberry tourch 9800 and so do several of my friends. We are having a problem connecting the blackberry to our CCTV system remotely using the Asee, supercam and meye app over 3g using 02. It works fine over wifi but just fails to connect using 3g on o2. The web browser and everything else works ok using 3g.

 

The same phone using a  vodaphone sim allows us to connect flawlessly  to our CCTV systems using the same apps over 3g and wifi. I have called o2 and they have told me it is a blackberry issue. So this is why I am here now. Does any one know of anything that could be blocking us on o2 using 3g???

 

There is not a problem with the app as it works fine on wifi and fine on vodaphone on 3g so any ideas please???

 

New Contributor
Posts: 6
Registered: ‎05-10-2012
My Device: Playbook 64GB, Z10
My Carrier: Rogers

Re: BB Tourch 9800 Asee / supercam / meye app will not work on o2

I have a 9810 and having the same type of issues. I used the Mobile View app that you can get for Lorex, but all I get is a white screen. I loaded up MEye and all I get is a black screen. it looks like it is working with the indication of data stream, but Nothing!!

Hope you find an answer

Inger

New Contributor
Posts: 3
Registered: ‎05-31-2012
My Device: tourch 9800
My Carrier: o2

Re: BB Tourch 9800 Asee / supercam / meye app will not work on o2

Hi there,

 

I am still struggeling...... Smiley Sad no one seems to want to help Smiley Sad

 

It would deffinatly seem a blackberry issue and the provider it uses.,

 

The app works fine on android and iphones on all networks... ..

 

The blackberry phone using vodaphone works fine, using 02 on the same phone it fails.

New Contributor
Posts: 3
Registered: ‎05-31-2012
My Device: tourch 9800
My Carrier: o2

Re: BB Tourch 9800 Asee / supercam / meye app will not work on o2

Just bumping up to see if anyone has any info?

 

 

ideally a nice reply from blackberry in this case would be helpful? or does it seem their service is as poor as their phones??

Guru III
Posts: 32,129
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BB Tourch 9800 Asee / supercam / meye app will not work on o2

this is a peer to peer forum with end users helping each other out. This is not a direct RIM support forum as stated in teh EULA you agreed to when signing up.

 

If it worked on Voda it should on O2.

 

 

Lets do a HRT reset

 

On the handset, go to:

For OS5 and 4.x
Options - Advanced Options - Host Routing Table
and click Register now, and escape back to the home page.

For OS6 n 7
in options, device , advanced, host routing table, click on menu and choose register now.


Wait 2 minutes and see if registration to network happens.

 




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New Member
Posts: 3
Registered: ‎01-22-2013
My Device: tourch 9800
My Carrier: talktalk

Re: BB Tourch 9800 Asee / supercam / meye app will not work on o2

Good advice knottyrope for all