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New Member
Posts: 1
Registered: ‎08-29-2013
My Device: Blackberry Bold 9900
My Carrier: Koodoo

BB World / Secret Q - Can NOT recall.... Need the DATA!!

My BB 9900 Bold has died, won't turn on and no red lights through the computer , or power source. It is about 8 months old, When I had purchased the new phone It updated my blackberry ID and software ( at this time they had peoiple answer a "secret Question"
 I have a Blackberry ID and am about to be at my max for password attempts.  I have a "secret" answer that I have been unable to recall I am keeping the "variations" 25+ so far that I have used but no luck with that answer so far.  Has Blackberry found any way I can reset my password through my email without this "secret" response?? I have BB protect, I have purchased Apps, and would pay to retrieve the apps / data off my original BB 9900.  I have the email information, and I have the credit card on file that I have used to pay for BB apps.  Seems that would / should be enough to reset?
 In regard to the "secret answer"  I read it is not case sensitive, but do spaces count?
I beleive I can figure out my password prior to the "secret" question!! But not in the 2 trys I have left.  Will I automatically be deleted?
I also have the BB playbook that has apps currently installed, and I have contacted my service provider who was not able to assist.
Worst case .. If I take my phone into be looked at are they able to retrieve the information?
Forums Veteran I
Posts: 2,377
Registered: ‎07-08-2013
My Device: Passport/ Curve 9320

Re: BB World / Secret Q - Can NOT recall.... Need the DATA!!

Hi welcome to the forums.

I believe you are referring to the device password, correct?

Since you know your email (BlackBerry ID) try reseting your password here
https://blackberryid.blackberry.com/bbid/recoverpassword

Use your computer to access your email to get the password.

Good luck! Keep us posted! Smiley Happy
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Hall of Famer III
Posts: 57,562
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB World / Secret Q - Can NOT recall.... Need the DATA!!

Also, please see this "sticky" post for helpful information concerning your BBID situation:

Hopefully, this information will be of use to you.

Cheers, and Good Luck!



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Forums Veteran I
Posts: 2,377
Registered: ‎07-08-2013
My Device: Passport/ Curve 9320

Re: BB World / Secret Q - Can NOT recall.... Need the DATA!!

Sdgardne. Will note that sticky thread for future reference Smiley Happy
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Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.