10-17-2012 06:18 PM
How do I change my BB ID and password on my bold, I forgot the password and what I have written down as the password will not work. I spent 2 hrs in the Verizon store with BB support on the phone and got nothing accomplished!! I am soooooooo fustrated!!! I cannot access BB world to get a new app until I can sign in and I can't sign in unti I set up a new ID or remember the password!!!!
10-18-2012 02:06 AM
Before changing your BlackBerry ID please try reseting your BlackBerry ID pasword :
KB26361 How to change or reset a BlackBerry ID password.
If your BlackBerry ID is an hosted email address then have a look at this Knowledge base :
KB28111 : Unable to reset BlackBerry ID password when using a BlackBerry hosted email address.
So please try it and let us know if you have any trouble.
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