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New Contributor
Posts: 3
Registered: ‎12-28-2009
My Device: Tour 9630 Smartphone
My Carrier: Verizon

BB & e-mail

Hello:

 

My wife just got her BlackBerry. I set up e-mail for her. She has a rather unknown, but super, e-mail client called Becky.

 

When e-mails download to the e-mail clienton her computer, they are deleted from the server (we have set it so). I noticed taht when e-mails downloaded to her BB, they were not deleted from the server. So far, so good.

 

Now, my wife mostly has her e-mail client on, and it checks for downloads ever 10 minutes, and downloads any e-mail found. That means that she will have to remember to close her e-mail client every time she leaves home if whe wants to get the e-mails on her BB.

 

This is not an unsurmountable problem, but I would be most interested in learning how others have solve it. (My thinking is not the best at the moment, as I an in the process of upgrading to Windows 7 :-)

 

Regards,

 

Hans L

New Contributor
Posts: 3
Registered: ‎12-28-2009
My Device: Tour 9630 Smartphone
My Carrier: Verizon

Re: BB & e-mail

I assume that this is either an inane question or that no one has a good answer. Maybe a separate phone email address would be the answer?

 

Regards,

 

Hans L

Hall of Famer III
Posts: 57,545
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB & e-mail

Hi there!

 

BIS (Blackberry Internet Service -- the service, hosted at the carrier, that provides the conduit between internet facing email services and BB's) checks the email server for new items every 15 minutes (per documentation). If the other client is checking every 10 minutes and deleting from the server when it DLs, then there is nothing on the server for BIS to push to the BB. There is nothing that can overcome that configuration. Quite simply, if there is nothing on the server for BIS to find, then there is nothing there for it to find. If you configure the other client to leave items on the server for a longer period, then they would be there for BIS to retrieve and push to the BB.

 

Hope that helps!



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New Contributor
Posts: 3
Registered: ‎12-28-2009
My Device: Tour 9630 Smartphone
My Carrier: Verizon

Re: BB & e-mail

Thank you very much for clearing my head! :-)

 

Hans L