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New Contributor
Posts: 2
Registered: ‎07-20-2012
My Device: 9650 bold
My Carrier: Vodafone India

BB bold 9650- No Internet- after low batt/out of network

[ Edited ]

Hi

 

New to the world of BB, any help is appreciated

I have a blackberry 9650 bold without camera in india

Service provider VODAFONE

 

it works fine, but at time goes out of netwrok and once it is back - the internet doesnt work

i follow the usual trouble shoot- options--> network on/off

register new device

 

at times it works

 

but at time i have to hard boot( remove batt) and then internet work

 

i understand that may be due to mem leaks- but this is a new bb- 2 days old Smiley Sad

 

the bb i have is from verizon US- unlocked and sold here in India

 

thanks

smarak

New Contributor
Posts: 2
Registered: ‎07-20-2012
My Device: 9650 bold
My Carrier: Vodafone India

Re: BB bold 9650 - No Internet after low batt

any help?

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Hall of Famer III
Posts: 58,429
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: BB bold 9650 - No Internet after low batt

Hi and Welcome to the Community!

 

If you indeed suspect a memory leak, you should be diagnosing if that is true by watching over AppMemory...are you doing that? If so, what are your results?

 

But, what you describe sounds more to me like either some corruption in your OS that is somehow causing this instability, or a hardware level issue...

 

If hardware, you of course seek formal warranty support from your original place of purchase, your mobile service provider, or your authorized service center...the method varies by region, but you should have received, when you purchased your BB, documentation instructing you as to exactly what your warranty coverage is along with how to use it.

 

If OS corruption, then the course of action would be an OS reload.


At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:

From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.


You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.


You may also want to try this procedure to perhaps narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.


If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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