Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎07-04-2013
My Device: BOLD 9700
My Carrier: Blackberry Authorised dealer

BB bold 9700 facing 102 error reset

Hi All,


I am facing 102 error reset problem and screen is appearing in white color and device is not getting start. Please help.




Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BB bold 9700 facing 102 error reset

Hello amitrathi1805


Welcome to BlackBerry Support Forums



Please try this Knowledge Base article to resolve your issue with this JVM error :


KB10144  : How to force the detection of the BlackBerry smartphone using Application Loader


Please note, this method will delete user data from within your device , if you have a previous backup or using BlackBerry protect for backup then you can restore from there.


Additional Information:

KB10068 :  " JVM 102 " error is generated on the  BlackBerry Smartphone



Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.