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New Contributor
Posts: 4
Registered: ‎07-29-2013
My Device: bold 5
My Carrier: reliance

BB bold 9790 not getting switched on.

 My BB bold 9790 is not getting swiched on. I tried to replace the battery with a new one but still the problem is there.

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BB bold 9790 not getting switched on.

Hello hemant_upd

 

Welcome to BlackBerry Support Forums

 

From how long you're having this problem , It happen of a sudden or after Installing any recent apps or update ? 

 

 

Meanwhile can you try to boot your device on Safe Mode :

 

KB17877How to start a BlackBerry smartphone in Safe Mode

 

Try it or let us know in detail.

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New Contributor
Posts: 4
Registered: ‎07-29-2013
My Device: bold 5
My Carrier: reliance

Re: BB bold 9790 not getting switched on.

It happened suddenly.

 

I cant boot it in safe mode as it is not switching on at all even after removing & reinserting the battery.

Highlighted
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BB bold 9790 not getting switched on.

Hi there,

 

 

OK ... then try those steps :

 

( Credit JSanders )

 

1) Make sure you have Blackberry Desktop Manager installed. BlackBerry desktop software

2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):

"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm

3) The Application Loader Wizard will appear -- click "Next."


4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.


5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.

NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.  BlackBerry Software Download Site


Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path

 

 

Try it and let us know of your progress.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.