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New Member
Posts: 1
Registered: ‎06-11-2012
My Device: Curve 8520
My Carrier: tmobile
Accepted Solution

BB desktop mgr software on 8520 demands unlock code to connect

I would like to backup my wife's unlocked 8520 (running tmobile). Her friend tried installing a app awhile ago (I don't know the details) and the result was that the blackberry deleted all it's data instead. Thought I'd install the BB desktop manager software (for Win7) but when connected it's asking for the 'unlock code.' Wifey is scared s---less that the moment I enter the unlock code, her bb is going to self-destruct again. And, of course, I don't want to be between her and the phone if that were to happen ;-). Can anyone tell if it's safe to proceed? Or, if not (or if questionable), is there any other way to backup/restore the phone's data? She has no data plan, btw. Just the $30/mo tmobile talk/text is sufficient for her purposes.
Thanks much for any help!

Hall of Famer III
Posts: 58,174
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: BB desktop mgr software on 8520 demands unlock code to connect

Hi and Welcome to the Community!

It sounds like she's got a device lock password assigned to her BB. When that is in place, it is required when connecting to the PC to do anything with that BB at all. So, from the PC keyboard, you must enter the exact same password that she normally uses to unlock her BB on it's keyboard. Be careful, though, given the difference in the keyboards...many folks think that, on their BB, they are typing some specific characters for their passwords when in fact their password is something completely different...it's the actual characters of the password that are required, not just the physical keys on the BB keyboard that are pressed (the use of ALT and other key modifiers changes the resulting character on the BB keyboard).

If you enter it wrong, it should say so, as well as tell you how many attempts you have left (typically there are 10 attempts). If that happens, then you can always untether and enter the password on the BB keyboard (they are the same counter), watching closely then to see what the actual password characters are.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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