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New Contributor
Posts: 2
Registered: ‎11-12-2010
My Device: Not Specified

BB desktop software 5.0

I'm trying to install my software on the PC but it keeps saying the installation files cannot be validated. Please verify the installer package and try again. Am I doing something wrong? Can someone please help me rectify this?
Super Contributor
Posts: 288
Registered: ‎09-03-2010
My Device: 9850
My Carrier: Sprint

Re: BB desktop software 5.0

Greetings, and welcome to the forums!

 

Are you trying to install a version you downloaded, or from the disc that came with your phone?

 

What are you installing to; PC? Mac?

 

What computer OS?

 

Let us know!

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New Contributor
Posts: 2
Registered: ‎11-12-2010
My Device: Not Specified

Re: BB desktop software 5.0

Its the disc I got with the phone and its on my PC Pentium 4, windows XP.
Hall of Famer III
Posts: 58,484
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: BB desktop software 5.0

Hello,

 

It is possible that something has gone wrong with the media. I suggest you get a fresh download from here:

 

Good luck!


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