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New Contributor
Posts: 3
Registered: ‎03-15-2010
My Device: 9700
My Carrier: RIM
Accepted Solution

BB desktopmanager problem installing email synchronizing

I have installed the software v5.0.1

then I click synchronizing

I can't tick the option synchronizing email messages. this has a grey block in front of the option,

what should I do?

thanks, JS

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: BB desktopmanager problem installing email synchronizing

Hello,

 

You get to choose just one method of synchronizing email -- if you are receiving your email OTA, then you cannot use DTM to further synchronize it. What happens OTA will be governed by this KB.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎03-15-2010
My Device: 9700
My Carrier: RIM

Re: BB desktopmanager problem installing email synchronizing

dear sdgardne,

thank you for taking the time to post a reaction.

I am still a bit lost. Does OTA mean wireless? and if so how should I then do synchronising. I thought that wireless email and synchronising was the core of BB solution. am I misunderstanding?

Highlighted
Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: BB desktopmanager problem installing email synchronizing

Hello,

 

OTA = Over The Air

 

If you are receiving your email OTA, then you cannot also reconcile it via USB tether and DTM..hence it's being greyed out. How email therefore reconciles/synchronizes (against the email server) will be governed by the KB I linked above. You must USB/DTM to synch your Contacts, Calendar, etc. as they do not synchronize OTA (unless you are on Enterprise BES).

 

Best!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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