Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums on April 1st. BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
05-02-2010 09:02 AM
I have installed the software v5.0.1
then I click synchronizing
I can't tick the option synchronizing email messages. this has a grey block in front of the option,
what should I do?
Solved! Go to Solution.
05-04-2010 01:15 PM
You get to choose just one method of synchronizing email -- if you are receiving your email OTA, then you cannot use DTM to further synchronize it. What happens OTA will be governed by this KB.
05-05-2010 03:10 AM
thank you for taking the time to post a reaction.
I am still a bit lost. Does OTA mean wireless? and if so how should I then do synchronising. I thought that wireless email and synchronising was the core of BB solution. am I misunderstanding?
05-05-2010 04:53 PM
OTA = Over The Air
If you are receiving your email OTA, then you cannot also reconcile it via USB tether and DTM..hence it's being greyed out. How email therefore reconciles/synchronizes (against the email server) will be governed by the KB I linked above. You must USB/DTM to synch your Contacts, Calendar, etc. as they do not synchronize OTA (unless you are on Enterprise BES).