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Contributor
Posts: 10
Registered: ‎08-24-2013
My Device: bold 9790
My Carrier: etisalat

BB keeps restarting

Hello, pls my blackberry bold 9790 keeps retarting each time I want to use the media or snap a picture and its extremely hot and draining my battery.have been using the phone for over six month now! Pls what should I do?
Developer
Posts: 433
Registered: ‎06-16-2013
My Device: Z10 LE
My Carrier: Airtel

Re: BB keeps restarting

Your device may be restarting, because the battery may be lose, why dont you place a peice of paper over the top battery and see if that solves your problem.
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Contributor
Posts: 10
Registered: ‎08-24-2013
My Device: bold 9790
My Carrier: etisalat

Re: BB keeps restarting

Pls its not lose...it only restart when I try to play music or Video and when i want to snap pictures too...and its. Extremely hot!!! Tanks. 4 ur response its duely appreciated!
Developer
Posts: 433
Registered: ‎06-16-2013
My Device: Z10 LE
My Carrier: Airtel

Re: BB keeps restarting


skabi01 wrote:
...and its. Extremely hot!!!

Are you on the latest update?

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Contributor
Posts: 10
Registered: ‎08-24-2013
My Device: bold 9790
My Carrier: etisalat

Re: BB keeps restarting

Yes...am using OS 7.1...tanks