Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 2
Registered: ‎10-06-2008
My Device: Not Specified

BB locked password exposed not working

My problem seems to happen after I put my BB in my pocket and not in the holster. It would seem to me that a key or series of keys are being pressed to make this change. After taking out my BB and trying to unlock it with my PW I notice the password being typed is not showing asterix's rather the letters are being typed. Normally the asterix would be displayed. I think that I need to press some key to revert back to normal settings.

Thanks

Super Contributor
Posts: 414
Registered: ‎04-02-2008
My Device: Q10 OS 10.1, PlayBook (WiFi 64 Gig)

Re: BB locked password exposed not working

This is normal behavior after 5 failed attempts of entering the device's password.

 

Don't forget that if you THINK the password is 1234, it may actually be wers on a QWERTY device or etud on a 71xx/81xx device.

 

Jerry
Posts: 94,236
Likes: 24,334
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB locked password exposed not working

It sounds like you are on the fifth or more wrong password being entered.

 

After the fifth wrong password, by design for security, the BB will wipe itself of ALL personal data, calendar, address book, mail, messages, etc. So--were I you--get a good backup now. If you are on a BES, you should have all data synced. If not, sync to Outlook AND backup. You can't change that wipe--except by NOT entering wrong a tenth time.

(after the fifth, the asterisks change to actual characters to help you make sure you are getting the pw right).

 

Neverthless, it sounds like the holster is NOT where your BB needs to go, not your pocket, and that BB and security are working as intended.

 

 Good luck.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 2
Registered: ‎10-06-2008
My Device: Not Specified

Re: BB locked password exposed not working

Thanks for your post, it accepted my normal pw
Forums Advisor III
Posts: 1,267
Registered: ‎06-19-2008
My Device: AT&T BOLD OS 4.6.0.167

Re: BB locked password exposed not working

If you are going to keep the phone in your pocket, press and hold the mute key on the top of your phone. This will put the phone in standby mode and prevent accidental key presses.
~Lorrie~ Master of All Things Blackberry!