Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Highlighted
New Contributor
Posts: 2
Registered: ‎10-31-2008
My Device: Not Specified
Accepted Solution

BB not Bootingup, Red Light Just flashing

Hi There,

 

am Sandy from Canada, recently I faced some hardware problem with ma BB 8330 (BTW am Telus user). So I took ma BB to Telus and they changed it to another BB 8330.

 

at Home when I tried to restore ma backup to new BB 8330, it said your BB need to update do you wanna update. I did ok and after some installing workout BB didn't boot again. Just Red Singnal/Power Lightflashing continusly. 

 

Please Someone can help.

 

Its urgent, because all information about ma database, contacts and meetings are in it )-:

 

 

Please

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: BB not Bootingup, Red Light Just flashing

Hi and welcome to the forums!

You do have a good backup right?

 

No data will be lost when doing the following: pull the battery while the device is ON.

Replace after a minute, Let the device reboot 1-3 min, see if the problem is fixed, Thanks 

 

If that doesn't resolve the provblem, you're going to have to reload the Device OS again.

 

Here is the link for the Telus software site:

 

https://www.blackberry.com/Downloads/entry.do?code=02A32AD2669E6FE298E607FE7CC0E1A0

 

 

Here is the procedure, you can skip step 3, as you will be loading an older backup.

 Tanzim Wrote:


Step #1

Before starting make sure that BlackBerry Desktop Software is installed on the computer.

 

Step#2

Make sure that you have installed updated device software installed in your PC. Check this link to get update device software from carrier OS download site.

 

Step#3

Users can perform a full or selective backup of the data using the Backup and Restore tool in BlackBerry Desktop Manager by completing the following steps:

  1. Connect the BlackBerry device to the computer running BlackBerry Desktop Manager.
  2. Open BlackBerry Desktop Manager.
  3. Double-click Backup and Restore.
  4. Select Backup to perform a full backup or select Advanced to perform a backup of specific databases.
  5. Choose a location to save the backup file, then click Save.

Step#4

To perform a clean install of the BlackBerry Device Software, perform the following steps:

  1. Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
  2. Double-click the Application Loader icon.
  3. Click Next to start the installation process.
  4. Type your BlackBerry smartphone password, if prompted, and click OK.
  5. Click the check boxes next to the names of the applications you want to load, and then click Next.
  6. Click Advanced, and then click the check box beside Erase all currently installed applications.
  7. Click Next.
  8. Click the check box next to Do not automatically backup the application data during the loading process.
  9. Clear the box next to Backup and restore applications installed wirelessly.
  10. Click Next > Finish.
  11. When the process has completed, the message The loading operation was successful will appear. Click Close to return to BlackBerry Desktop Manager

Follow this procedure and you should be successful.

 

Thanks,

 

If you need more info please ask!  If not please resolve the thread using the options by the Kudos’ star, Just place the check in the Post that answered your question, Thanks  
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
Posts: 2
Registered: ‎10-31-2008
My Device: Not Specified

Re: BB not Bootingup, Red Light Just flashing

Thanks Sir,

 

It Helped (-: , after 3rd attept its working (-:

 

 

hope it will work ok in future too, BTW I got error 507 2 times.

 

 

Thanks a alot Dear, GOD bless ya (-:

 

 

Man Happy 

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: BB not Bootingup, Red Light Just flashing

GOOD DEAL Smiley Happy

Thanks for the kind words!

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter