Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 1
Registered: ‎09-16-2013
My Device: blackberry Curve
My Carrier: 9380

BB pin and new email

I have a new BB and linked my email address to the new pin. My mom now uses the BB I had before, but she's not able to log onto app world or add her email to the BB as it still asks for my log in details. It seems as if my email is now linked to my old and new pin.
How will my mom be able to add her email to the BB?
Hall of Famer III
Posts: 57,211
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB pin and new email

Hi and Welcome to the Community!

 

Please treat this as a sell/buy transaction, and conduct ALL steps in this KB:

  • KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................