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New Member
Posts: 1
Registered: ‎02-15-2012
My Device: curve 8520
My Carrier: 0799237809

BB protect: Error starting net_rim_bb_dryad_gui:Class 'net.rim.device.api.iui.theme.Themes$Writer' not found

Hello there.

 

  • I am using a blackberry curve 8520. It came with version 4 of the OS. I upgradede it yesterday, 15 feb to version 5. After the upgrade so far I am experiencing 2 technical problems.
  •  1 is with the blackberry protect app. which when I launch give me this error message: BB protect: Error starting net_rim_bb_dryad_gui:Class 'net.rim.device.api.iui.theme.Themes$Writer' not found with an OK button. 
  • 2. When I enter the blackberry app world it give me the following message: A BlackBerry Idenity update is neeeded. Would you like to install it now ? yes/no. The problem here is, it never installs, tried it the whole day yesterday as I am still trying it now. I have rebooted the device, removed battery and sim several times. Still. This is what it give me instead. Blackberry idenity installation failed. Please try again later. (80003).

Sorry if I am askign basic questions but I am not a techy person at all. Thanks in advance, 

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Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: BB protect: Error starting net_rim_bb_dryad_gui:Class 'net.rim.device.api.iui.theme.Themes$Writer' not found

Hi and welcome to the forums!

 

We need to fix your issues in reverse order.

 

The Blackberry Protect program requires a valid Blackberry ID to operate.

(To use BlackBerry Protect you must have the following items:
• BlackBerry® ID account
• Data plan from your wireless service provider)


I suggest we use KB29613 to fix the Blackberry Identity problem.

Once your Blackberry ID is established you can access Blackberry App World

and download the latest version of Blackberry Protect.

Let us know how it goes!

Thanks,

 

Bifocals

 


 

KB29613 The error "BlackBerry Identity installation failed. Please try again later. (80003)" is displayed within BlackBerry App World

 

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