02-16-2012 03:15 AM
Sorry if I am askign basic questions but I am not a techy person at all. Thanks in advance,
02-16-2012 04:13 AM
Hi and welcome to the forums!
We need to fix your issues in reverse order.
The Blackberry Protect program requires a valid Blackberry ID to operate.
(To use BlackBerry Protect you must have the following items:
• BlackBerry® ID account
• Data plan from your wireless service provider)
I suggest we use KB29613 to fix the Blackberry Identity problem.
Once your Blackberry ID is established you can access Blackberry App World
and download the latest version of Blackberry Protect.
Let us know how it goes!
KB29613 The error "BlackBerry Identity installation failed. Please try again later. (80003)" is displayed within BlackBerry App World