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New Contributor
Posts: 6
Registered: ‎05-31-2013
My Device: BB 9810 Torch
My Carrier: ATT

BB protect ID required

BB protect is requiring that I verify my ID before I can download anything. I have already done so when I first got my phone, about a year and a half ago. When I try now using the same password I have a few problems: 1. I have tried to login in on multible times only to get the message that i am unable to login to my account  2. on the few occations that I can login it tells me that the password is not correct, I have used 4 out of 10 attempts. I am able to login with out any problems from my PC but that is not helping with any of the problems on my phone. I have tried removing the battery while the phone is on and letting it reset and still having problems. Any ideas?

Posts: 94,461
Likes: 24,382
Solutions: 6,348
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB protect ID required

When loggin in on your 9810 are you pressing the ALT key if you have any numbers in your password, of the SHIFT key if you have any UPPER case letters?

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New Contributor
Posts: 6
Registered: ‎05-31-2013
My Device: BB 9810 Torch
My Carrier: ATT

Re: BB protect ID required

no numbers or upper case letters are in the password.

Posts: 94,461
Likes: 24,382
Solutions: 6,348
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB protect ID required

At your Options > BlackBerryID, is that logged in?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 6
Registered: ‎05-31-2013
My Device: BB 9810 Torch
My Carrier: ATT

Re: BB protect ID required

when I go to Options> Blackberry ID it is telling me to verify my blackberry ID. When I try I get the "unable to login to your Blackberry ID" message

Posts: 94,461
Likes: 24,382
Solutions: 6,348
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB protect ID required

On the home screen, top right next to the signal bars and all, do you show the BlackBerry logo?
>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 6
Registered: ‎05-31-2013
My Device: BB 9810 Torch
My Carrier: ATT

Re: BB protect ID required

yes, I see the logo

Posts: 94,461
Likes: 24,382
Solutions: 6,348
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB protect ID required

Ok, that's good.

 

Are you connected to a WiFi router, if not -- do so and and see if the Protect BBID login will work.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 6
Registered: ‎05-31-2013
My Device: BB 9810 Torch
My Carrier: ATT

Re: BB protect ID required

Yes I am connected to a WiFi router- and not it will not login Smiley Sad

Posts: 94,461
Likes: 24,382
Solutions: 6,348
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB protect ID required

Ok, then attempt performing this setup when you are NOT connected to WiFi.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code