01-14-2013 01:56 PM
Hello I have installed BB Protect on my 9320. I have also switched on the GPS and the Wifi too. Enabled the Protect too. But when I log on to BB account, it doesn't show me the location of the device. It says unable to track the location. But everything shows fine in the Protect account on my laptop, like I can even see the current correct battery amount. So it means the device does connect with the account but why does it not show the location. What else can I do. I really need it to be working.
Please help. I will be very very very grateful to you. P.S.: I am with Mobilicity in Canada and the phone was purchased from Mobilicity too. Thank you.
01-14-2013 02:07 PM
Hi and welcome to the forums
Try the steps listed in the article below and see if you can resolve the problem.
KB31273 Unable to view the location of the device from the BlackBerry Protect website