04-30-2014 11:12 AM
I have already some time no BlackBerry Service. I only can receive mail when I use WIFI.
I have contacted my provider for support, but they say everything is ok on their check list. They have tried to resend the service books, but I cannot receive them, despite the fact I have internet connection.
I have 'edge' instead of 'EDGE' or '3G' instead of '3G with Blackberry icon'.
Finally I did a swipe, but even this did not work.
Finally they told me there can only be a technical problem with my device, so I have to send it for repair.
Can someone confirm this, or give me a new suggestion.
04-30-2014 11:26 AM
Try resending the service books yourself. Follow the instructions in this article:
Let us know if that helps you.
04-30-2014 11:38 AM
One more suggestion for you.
If resending the service books doesn't work, ask your carrier if you can trade your SIM card for a new one.
04-30-2014 11:58 AM
If resending the service books doesn't work and doing a complete security wipe didn't work, I think it's time to contact your carrier and ask about getting warranty work done, either a repair or a replacement.
I still say try swapping SIM cards but if that doesn't help, get warranty work done.
05-06-2014 12:44 PM
I swapped the SIM card, but no result...
Because I have no warranty anymore, I suppose a new devce will be the best.
Strange: when I did a wipe, the content of the HRT-editor has been gone, and I cannot get it back (probably because my device is broke?)