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New Member
Posts: 1
Registered: ‎07-08-2008
My Device: Not Specified

BB stuck loading after pulling battery during handheld wipe

My BB freaked out and IT manager and I decided to do a handheld wipe. The wipe went for 30 minutes and we decided it was stuck, so we pulled the battery. Now, the unit won't turn on at all - I have white screen with spinning hourglass and red flashing LED. Any help? Can't reload anything because Desktop Manager doesn't recognize that the BB is connected.
Forums Advisor II
Posts: 974
Registered: ‎04-01-2008
My Device: T-Mobile 8100

Re: BB stuck loading after pulling battery during handheld wipe

My guess is that content encryption was enabled. If this is the case it can take a couple hours to perform a wipe.