04-23-2013 06:55 AM
New to the site so sorry if im doing this in the wrong place.
Start from the begining, my partner dropped a brick on my phone :/ front screen cracked order a new one with new buttons.
Come today have out new screen on and made sure everything got put back in the correct place.
Turn the phone on, the screen has flipped and mirrored.
I have tried to downgrade to 7.0 but my phone don't have the option to do this, done a full default reset and still nothing.
I cant conect my phone to my laptop and do a degrade that way as the laptop dont pick this phone up for some reason (did with my old 9860)
Can someone please help me..................
Thanks in advance
04-25-2013 09:49 AM
Welcome to the BlackBerry® Support Community Forums.
Please review the following article on how to force the detection of the BlackBerry smartphone using Application Loader: http://www.blackberry.com/btsc/KB10144
Let me know if you have any other questions.