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New Member
Posts: 2
Registered: ‎09-23-2012
My Device: Tour 9630
My Carrier: Verizon

BB tour 9630

Hello,

            I have a BB tour 9630 and I can't get the sync to work from my outlook with BB directly connected to the my BB desktop manager software version is 5.0 Bundle 1600 can anyone tell me how to resolve this issue?

 

Thanks

Highlighted
Elite I
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: BB tour 9630

Try upgrading to the most recent version of the BlackBerry Desktop Software here:

http://blackberry.com/desktop

The updated software should help.

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New Member
Posts: 2
Registered: ‎09-23-2012
My Device: Tour 9630
My Carrier: Verizon

Re: BB tour 9630

I did the upgrade and still is not sync when it plugged into my computer. Any ideas why this is happen? I have tried restoring the defaults and nothing.