Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Highlighted
New Contributor
Posts: 3
Registered: ‎04-22-2011
My Device: Blackberry 9700 Bold
My Carrier: Mobistar

BB9700 Bold: No sound when I make or receive calls

[ Edited ]

Hello,

 

I'm on a blackberry Bold 9700 with OS v5.0.0.743 (carrier Mobistar - Belgium).

 

This device is about 4 months old, for the last 3 days I can't hear anything when taking or making calls.

It says connected and the person on the other side can hear me but I can't hear them unless I switch to speaker mode.

 

I tried changing the call volume from previous to 75% and even 100% but that doesn't work.

Apparently the OS version is the most recent one since there are no updates available.

 

Battery pull didn't work either. Does anybody have a clue?

Blackberry 9700 v5.0.0.743
New Contributor
Posts: 3
Registered: ‎04-22-2011
My Device: Blackberry 9700 Bold
My Carrier: Mobistar

Re: BB9700 Bold: No sound when I make or receive calls

I tried upgrading the OS:  v5.0.0.862 bundle 1446 platform 5.1.0.175, didn't fix the problem.

 

Calls on speaker work fine but nothing on the handheld...

Blackberry 9700 v5.0.0.743
New Contributor
Posts: 4
Registered: ‎12-19-2011
My Device: Bold 9700
My Carrier: Globe

Re: BB9700 Bold: No sound when I make or receive calls

I have the same problem, Is it working now? What did you do?