03-27-2013 06:02 AM
BB 9780!!! i have been facing this problem for quite sowm time now, i have even got my battery changed but the problem still presists. i have the version 22.214.171.1246, platform 126.96.36.199! i have formatted ,y phone a few times but still it keeps shutting down on its own, i happen to get a pop up saying battery drained out while its 80%. please help me with this.
03-27-2013 11:05 AM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Otherwise, you may want to try this procedure to perhaps narrow down the precise causal item:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
Good luck and let us know!
05-11-2013 12:52 PM
05-11-2013 06:42 PM