Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 3
Registered: ‎12-23-2012
My Device: Bold 9900
My Carrier: o2

BB9900 Keyboard symbols work intermittently

Hi guys, acquired my Bold 9900-o2UK 2 months ago, and havent been impressed.  Symbols, particularly the 'a' and 'p' are becoming unresponsive, and not just these, the rest are beginning to follow, requiring several button press's!

 

Is this a common problem, can i expect it to happen again?

 

While the Carphone Warehous will replace it in 3 weeks should i consider selling the replacement  and use the fantastic Bold 9700 until Blackberry 10??

 

Many thanks

Guru II
Posts: 21,982
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: BB9900 Keyboard symbols work intermittently

That sounds like a typical moisture damage problem. Has the device been exposed to moisture? Steamy shower/bathroom, temperature/humidity changes, anything that can expose the device to moisture?

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
Posts: 3
Registered: ‎12-23-2012
My Device: Bold 9900
My Carrier: o2

Re: BB9900 Keyboard symbols work intermittently

Thanks for the reply John but I would have to say no it hasn't...granted it may be in the bathroom but in its pouch which I would have thought would have protected it, it has been getting progressively worse over the past week as well....hmmmm

Highlighted
Guru II
Posts: 21,982
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: BB9900 Keyboard symbols work intermittently

What happens is that the small metal dome contacts (small concave round pieces of metal that pop down when you press them) get a little corrosion on them. Then they start working intermittently. I would contact your wireless service provider and have them replace the device under warranty.

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!