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grb
New Contributor
Posts: 2
Registered: ‎10-03-2012
My Device: Bold 9900
My Carrier: Telstra

BB9900 can preview but not play .wav file

Hi,

 

Like others I receive voicemail by email as .wav attachments.  I can play them if I "preview" attachments but not if I download - error msg is "teh media being played is of an unsupported format".  I am using BIS through Telstra so BES solutions appear to be irrelevant to my situation.  How come preview works but not download and play?  Is there a solution out there?

 

Thanks,  Graeme

Forums Advisor III
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9900
My Carrier: Bharti-Airtel

Re: BB9900 can preview but not play .wav file

Hi grb,

 

Welcome to the community...!!

 

Please follow instruction given i below URL and check...

 

http://supportforums.blackberry.com/t5/BlackBerry-Enterprise-Server/wav-files-won-t-play-with-BES-on...

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grb
New Contributor
Posts: 2
Registered: ‎10-03-2012
My Device: Bold 9900
My Carrier: Telstra

Re: BB9900 can preview but not play .wav file

Thanks but I do not have BES.  I have BIS.