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New Member
Posts: 3
Registered: ‎08-14-2014
My Device: BlackBerry Bold 9900
My Carrier: Smart

BB9900 jvm error - deanjayvee

hello Guys,,, just an hour ago my bb9900 saying jvm error then the screen upper side turns into white then suddenly it shutdown and it keeps on rebooting and rebooting and the led is RED...


can you guys hel me with this problems,,,, i love this phone so much... so please help me ....  i dont know what to do


GOB bless us all .. ^_^

Hall of Famer III
Posts: 57,832
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG853), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: BB9900 jvm error - deanjayvee



JVM errors almost always also display an error code number...and that number means quite a lot for what went wrong and how to recover. But, given the rest of your description, this is what I suggest:


The simplest way is to, on a PC (you cannot do this on MAC):

1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below. (Given your description, this is likely moot...hopefully you have a recent backup)

2) Uninstall, from your PC, any BB OS packages

3) Make sure you have the BB Desktop Software already installed

4) Download and install, to your PC, the BB OS package you desire:

  • http://us.blackberry.com/support/downloads/download_sites.jsp
  • It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.

5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML


Now, with that preparation done, use these tricks. If any suggest an update website or any other method, substitute please LOADER.EXE, which will be located on your PC at or nearby where you found and deleted VENDOR.XML:


Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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