04-05-2013 11:23 PM
Had problems after synching and backup, 9900 would not reboot, was able to get full wipe through local (Brisbane Australia) mobile repairer.
restored all data from desktop, everything working, recieve/send txt, phone.
receiving emails, cannot reply or create new email.
Message: "no message services configured, you willbe directed to setup wizard to set up email account. did that then 'checking for updates'
then requesting Blackberry Id User name (email address) which I input
then Blckberry ID Password, which I input what I thought was correct.
I used the same password as I use for the BB9900, but is not accepted, and keeps asking for ID and Password, I did see that if the BB had been 'wiped' that a new ID?Password would need to be registered. Tried to register new, would not allow.
I stil have a Torch 9800, that I used as a back up phone, which is still working without ID/Password issue.
What can I do with the Bold 9900 to get it to allow email send/reply.
Solved! Go to Solution.
04-06-2013 01:26 PM
I used the same password as I use for the BB9900
If, by that, you mean your device lock password, then these credentials are separate. BB ID is how you associate your BB to various BB-services, and contains it's very own credentials, which are separate from your device lock password, your email account credentials, and all other things.
It would seem that you do not know your BBID credentials, which will require you to reset the password:
Note carefully that the password reset email will not, for security reasons, be delivered to your BB...so you must have non-BB access to the email account presently associated to your BB ID.
04-06-2013 04:16 PM
04-06-2013 04:58 PM
You are most welcome indeed!
in Australia we have no phone support and I have more knowledge than network tech support, I have gained the knowledge through the forum. It is dissapointing to a loyal Bb user especially with the loss of market share of RIM that they are not more actively helping their clients.
Unfortunately, the contracts rule everything. BlackBerry cannot provide direct support to end users as that is (contractually) the responsibility of the carriers, authorized resellers, or authorized service centers (it varies by region and specific issue). Fortunately, BlackBerry does sponsor this site and enables kind volunteers to help each other out.
I do have concern that we will lose the BB keyboard which is why I continue to use a BB. I do not like touch screen keyboards on cellphones.
Then you might want to keep watching for the upcoming Q10 model...a device with the outstanding (IMHO) BB10 OS, yet with a physical keyboard (and, naturally, smaller screen than the Z10...but we all make the tradeoffs we are comfortable with).