10-08-2013 10:43 PM
hi to all,
I use a BBC 8310. Some days back while installing the desktop software I had to backup my device data to a bbc automically created folder in my pc. after the installation was complete, I couldn't restore my data nor retreive them into my pc. the restore button provided for the bbc desktop software goes inactive and I have the message \\\\the backup file might be corrupted\\\\\ Someone please help me get my files back, they are too important to me.
thank you for your help.
10-12-2013 11:43 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Do you have more than 1 backup file on the PC? If so, have you tried restoring the other back-up files? Were you ever able to restore this backup file?
What version of BlackBerry Desktop Software are you currently using?
I look forward to your reply.
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