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Posts: 1
Registered: ‎10-08-2013
My Device: blackberry curve 8310
My Carrier: MTN cameroon

BBC 8310 Backup and Restore trouble

hi to all,

I use a BBC 8310. Some days back while installing the desktop software I had to backup my device data to a bbc automically created folder in my pc. after the installation was complete, I couldn't restore my data nor retreive them into my pc. the restore button provided for the bbc desktop software goes inactive and I have the message \\\\the backup file might be corrupted\\\\\ Someone please help me get my files back, they are too important to me.

thank you for your help.

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BBC 8310 Backup and Restore trouble

Hey Ojoh,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Do you have more than 1 backup file on the PC?  If so, have you tried restoring the other back-up files?  Were you ever able to restore this backup file? 


What version of BlackBerry Desktop Software are you currently using?


I look forward to your reply.





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