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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎11-12-2012
My Device: torch 9800
My Carrier: bell
Accepted Solution

BBID User name not recognized

I'm trying to set up an additional e-mail address, but when I try to access the set up menu, the BB tells me my user name is not valid, and must be at least 4 characters long. The user name I have on record is my gmail address which is much more than 4 characters. How do I proceed to access the set up menu?

Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: BBID User name not recognized

See if you can do it by typing www.blackberry.com/integrate in your phone's browser.



Let us know if that helps you.  Smiley Happy

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New Member
Posts: 1
Registered: ‎04-24-2013
My Device: BlackBerry 9700
My Carrier: Bell

Re: BBID User name not recognized

I had the same problem trying to enter my user name in setting up a new email account.


Going to www.blackberry.com/integrate and entering my new address there worked. Thanks.


I still don't know what my user name is, but that's not an issue now...