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New Member
Posts: 1
Registered: ‎11-12-2012
My Device: torch 9800
My Carrier: bell
Accepted Solution

BBID User name not recognized

I'm trying to set up an additional e-mail address, but when I try to access the set up menu, the BB tells me my user name is not valid, and must be at least 4 characters long. The user name I have on record is my gmail address which is much more than 4 characters. How do I proceed to access the set up menu?

Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: BBID User name not recognized

See if you can do it by typing www.blackberry.com/integrate in your phone's browser.



Let us know if that helps you.  Smiley Happy

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

New Member
Posts: 1
Registered: ‎04-24-2013
My Device: BlackBerry 9700
My Carrier: Bell

Re: BBID User name not recognized

I had the same problem trying to enter my user name in setting up a new email account.


Going to www.blackberry.com/integrate and entering my new address there worked. Thanks.


I still don't know what my user name is, but that's not an issue now...