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New Contributor
Posts: 4
Registered: ‎08-11-2011
My Device: Torch 9800
My Carrier: Indosat

BBM 6 Conversation Dissapears

Hi,

Since I upgrade my bbm to version 6, I realize that sometimes, after device reboot, the chats sometimes still opened, but the contents is missing.

Sometimes the chat itself is gone. As if it 'end chat' automatically.

Is this a known issue?

Thanks,

Rudolph.
New Contributor
Posts: 4
Registered: ‎08-11-2011
My Device: Torch 9800
My Carrier: Indosat

Re: BBM 6 Conversation Dissapears

Nobodyy experience this? Please help me.
Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: BBM 6 Conversation Dissapears

Hello Is4286 and welcome to the BlackBerry Support Community Forums.

 

This is not a normal occurrence for BBM6.

 

Did you enable chat history? Do you end your chats when you have completed your conversation? Do you have your BBM changes show up in your Messages folder?

 

I would suggest you back up your BBM contact list (as shown in KB20554) and clear the BBM database. To clear the database, follow KB10167 then restore your contact list.

 

Start a chat with a contact and test by doing a reboot and check the chat again.

 

Let me know how you make out.

 

 

-HMthePirate

 

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New Contributor
Posts: 4
Registered: ‎08-11-2011
My Device: Torch 9800
My Carrier: Indosat

Re: BBM 6 Conversation Dissapears

Hi,

Thanks for the reply. I never enable the chat history. I only have at most, 1 opened chat that goes forever (it automatically replace older chats if you scroll above). Sometimes I do close this 1 opened chat early. And yes, I do have the option "Show Chats in Message Application" checked.

About clearing the BBM database, I assume this relates to only "Selected Data", but which are the BBM database? Not "All Data" right?
Highlighted
New Contributor
Posts: 4
Registered: ‎08-11-2011
My Device: Torch 9800
My Carrier: Indosat

Re: BBM 6 Conversation Dissapears

I can only see 2 database in relation with BBM database, "BBGroups" and "BlackBerry Messenger". Are these the database that I need to delete using the "Selected Data"?