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Contributor
Posts: 22
Registered: ‎08-08-2012
My Device: Bold 9900
My Carrier: TELUS

BBM 7 Backup and Chat History

Hi,

 

It seems as though previous BBM backups and chat history have been wiped after the upgrade.

 

I have backups of these on my PC but when I transfer them to the device, they are not recognized by BBM.

The backups are not a big deal as those will be taken care of by BB Protect or Desktop Manager, but what about the chat history?

Is there no way to import it from the previous version of BBM?

 

Thanks.

 

 

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: BBM 7 Backup and Chat History

the chat history is just tet files stored somewhere (either your device memory or your media card, depending on the setting you applied in the past).

can you find those files ?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Highlighted
Contributor
Posts: 22
Registered: ‎08-08-2012
My Device: Bold 9900
My Carrier: TELUS

Re: BBM 7 Backup and Chat History

Yes I know... I have them.

However, BBM7 no longer recognizes them.

 

-Samer

Contributor
Posts: 22
Registered: ‎08-08-2012
My Device: Bold 9900
My Carrier: TELUS

Re: BBM 7 Backup and Chat History

I even tried changing the header of the CSVs to

BlackBerry Messenger,7.0.0.126

 

It doesn't seem to want to recognize anything before the BBM7 release date Smiley Happy

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: BBM 7 Backup and Chat History

hello again Samour50,

I have read somewhere that the BBm contacts in BBm6 have migrated inside the BlackBerryID.

can you confirm that :
- you had BlackBerryID before upgrading to BBm7
- that you are currently logged in BlackBerryID
- that the contacts that are missing are BBm contacts and not SMS contacts, that you have manually included in BBm ?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Contributor
Posts: 22
Registered: ‎08-08-2012
My Device: Bold 9900
My Carrier: TELUS

Re: BBM 7 Backup and Chat History


Xandrex wrote:
I have read somewhere that the BBm contacts in BBm6 have migrated inside the BlackBerryID.

What does that mean exactly?

 


Xandrex wrote:
can you confirm that :
- you had BlackBerryID before upgrading to BBm7
- that you are currently logged in BlackBerryID
- that the contacts that are missing are BBm contacts and not SMS contacts, that you have manually included in BBm ?

-yes
-yes

-I do not understand the question. They are bith BBM contacts and SMS contacts. They are not missing. They exist and the chat history exists however BBM7 does not recognize entries before its own release date. When I go to View Recent Messages after doing the header change it only shows the new entries in BBM7 and not the entries created before that