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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎05-06-2013
My Device: curve 9360
My Carrier: MTN

Re: BBM 7 Problems - Can't restore after OS Re-install

Make sure you are not connected wirelessly but connected to your BIS account, downgrade to an old bbm, then upgrade, then once you have rebooted, click on your bbm while connected using only your BIS Account. i repeat, do not connect wirelessly but with BIS Account.

Regular Visitor
Posts: 1
Registered: ‎03-06-2014
My Device: Bold 9000 . Playbook
My Carrier: viettel

Re: BBM 7 Problems - Can't restore after OS Re-install

Two days ago, I had to reinstall my operating system due to problems I was having. I used BBM 7 on my Blackberry Bold 9000 device. When I restored, everything seemed to work well…then I opened BBM and its app but I couldn’t even until now. I’ve got stucked in this loop. It is even worse when I can’t restore BBM from my back up file. Here are the images of my current screen, I can’t do anything with BBM 8:

The first :




Then:   I had selected “continue” and



And I selected “continue”

Finally, my current screen :






Please, let me know how to do next and return my BBM contact.


Posts: 1
Registered: ‎06-14-2014
My Device: Blackberry Bold 5 (9900)
My Carrier: MTN

Re: BBM 7 Problems - Can't restore after OS Re-install



My battery went bad, grew a "belly" somehow it caused the phone to brick. "Flashed" it after a 10 days and installed 7.0. then upgraded to 7.1 susequently.


I used blackberry protect to retrieve data. To my greatest surprise, firstly, some of my contacts were missing.  i had to uncheck the contacts box on my email profiles before they came back. Then i noticed that all previous emails dissappeared. 


Help please. 

Posts: 96,046
Likes: 24,618
Solutions: 6,417
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM 7 Problems - Can't restore after OS Re-install

Replace the battery.


The bulge is normally a result of extreme heating.

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