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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM 7 not working on 9700


mdgreaves wrote:
Yes I used BBm after changing the ID. Yes I did a back up on my device via email and remotely, and on desktop. I can access the BBID from the instructions you gave.It shows BBID account info.

Hi mdgreaves

 

 

Sorry for the delay ! 

 

Regarding your issue , If you used BBM after using a new BlackBerry ID and also have a backup then try this and see if it helps in resolving your issue .

 

Do a current backup of your device using Desktop Software , then perform a security wipe .For help refer to this Knowledge Base   KB14058 .

 

After the wipe use your use the BlackBerry ID that you're using now . Restore your data like Contacts , Calender entries , memos etc. from the backup that you did before performing a wipe .Use selective restore for this purpose . Also Intergrate the email account which your used to do a backup of your BBM contacts previously . Now connect your device and run desktop software  and try to restore your BBM contacts from those backup using Selective Restore .

 

Can you try that .

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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM 7 not working on 9700


zukile wrote:
How Do you Register With BlackBerry Messenger service, Because I just bought a new Headset and it keeps saying registration failed! Now I can't view any Display Pictures or connect other APPS to BBM! HELP PLEASE!

Hi zukile

 

Refer to this KB article on how to register our device with our Carrier Network :

 

  • KB00510 : How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

If you're unable to recieve any registration message then you have to call or contact your carrier to know about the issue  ( Provided you already have an active BIS in your account )

 

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Highlighted
Contributor
Posts: 15
Registered: ‎08-15-2013
My Device: bold 9700
My Carrier: digicel jamaica

Re: BBM 7 not working on 9700

If I back up on the desktop wouldnt the previous backup stored on desktop be deleted and replaced with the current data?

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM 7 not working on 9700

No it won't replace your previous backups, after a recent backup if you open the backup folder you'll see those backups that you did.
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