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Visitor
Posts: 1
Registered: ‎10-28-2013
My Device: Bold 9700
My Carrier: Telkomsel

BBM 7 restore contact after initializing blackberry id

I already installed bbm 7 to my blackberry 9700. i didn't restore my contact, i fill the display name and submit.
and then i realize that's wrong step to restore conctact, it has 0 contact.

i try to uninstall bbm and reinstall it. but it menu restore contact didn't showed up. how can i fix it? please help

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Hall of Famer III
Posts: 58,151
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: BBM 7 restore contact after initializing blackberry id

Hi and Welcome to the Community!

Ever since BBM7, there is no backup/restore of BBM Contacts. Rather, they are stored on the server along with your BBID...using the same BBID that existed when the contacts existed should cause them to reflect on the BB again. So there is no "restore" to force...rather, just using the same BBID is all that should be needed.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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