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Contributor
Posts: 15
Registered: ‎01-02-2013
My Device: Blackberry 9320
My Carrier: 02

BBM + BB APP WORLD

Hey, my internet is working (eg, google, facebook) but my BBM + BB app world is not working. ive rang my network provider and they are unsure of why it is not working. any help would be great. thanks

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM + BB APP WORLD

Hi Nicolasarah5

 

Welcome to BlackBerry Support Forums

 

 

Are you able to use those application before if it is then Please try a Battery pull restart like this device POWERED ON remove the battery wait a min. then re-insert it back after reboot see if you are able to use. 

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Contributor
Posts: 15
Registered: ‎01-02-2013
My Device: Blackberry 9320
My Carrier: 02

Re: BBM + BB APP WORLD

ive tried that, ive tried everything and i have no luck. my browser is working though.

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM + BB APP WORLD

Hi Nicolasarah5

 

 

                             On your Homescreen beside signal bars what you see is it edge, EDGE, 3G ,GPRS also On Manage Connection > Service status > BlackBerry Internet Services = what is the status.

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Contributor
Posts: 15
Registered: ‎01-02-2013
My Device: Blackberry 9320
My Carrier: 02

Re: BBM + BB APP WORLD

it says 3G. and im unsure to where manage connection ect is?

Contributor
Posts: 15
Registered: ‎01-02-2013
My Device: Blackberry 9320
My Carrier: 02

Re: BBM + BB APP WORLD

its 3g and im unsure to where mnage connection is? 

Super Contributor
Posts: 484
Registered: ‎01-10-2011
My Device: Xperia Ray
My Carrier: Dhiraagu Maldives

Re: BBM + BB APP WORLD

Can you also tell us whether you see the blackberry symbol (logo in small) next to 3G?? Smiley Happy

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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM + BB APP WORLD

Hi Nicolasarah5

 

 

                               Manage Connection is on your Homescreen . I assume you have BIS on your account.So please try those steps and see if that help in resolving your issue.

 

1- Register your Handheld .

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Resend your Service Book

  • KB02830 Send the service books for the BlackBerry Internet Service

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back  

 

Try it and let us know.

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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Contributor
Posts: 15
Registered: ‎01-02-2013
My Device: Blackberry 9320
My Carrier: 02

Re: BBM + BB APP WORLD

nope, no BB logo is there

Contributor
Posts: 15
Registered: ‎01-02-2013
My Device: Blackberry 9320
My Carrier: 02

Re: BBM + BB APP WORLD

anage connections is saying not connected. ill try that now.