Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)
BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.
01-02-2013 08:26 AM
Please see my first post I have asked " Are you able to use those application before " . Again this steps will not proceed unless you have BlackBerry Data Plan on your account. Do you have that on your account ?
01-02-2013 08:30 AM
Are you sure that you're subscribed for a blackberry DATA plan... One more which I'm just curious to know whether is it a brandnew device or an existing blackberry used to device by anyone before??
01-02-2013 08:37 AM
As I asked before Have you been able to use BBM before ? On your device Homescreen Go to Manage Connection > Service Status > BlackBerry Internet Services = what you see ?
01-02-2013 08:37 AM
you also did not answer my other question...
Basic Checks -
#1. Try to switch on the "Data services" if it's not switched on.. refer what prince2012 said at the beginning..
#2. Also, do a HRT again by referring the posted KB article on this thread by prince2012..
let us know
01-02-2013 08:40 AM
i have just got the phone. i see 'not connected'
Please call your Carrier O2 and make sure BlackBerry Data Plan are activated on your account.