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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎12-14-2012
My Device: Blackberry Torch 9800
My Carrier: EE

BBM Back Up

I have just tried to back up my phone with Blackberry Desktop Software, I have th latest version of BBM and it wont save my contacts. I have got the Lastest version of Blackberry Destop Software, and i really need this to work because my phone is broken (again) through no fault of my own, and i will need it so i can restore my replacment phone. 

Any help or ideas would b appreciated. 

Posts: 96,067
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM Back Up

Greetings, and welcome to the BlackBerry.com Community Support Forums.


With the new BBM7, your BBM contacts are backed up and synced to your BlackBerryID.

When you get a new device or reactivate the returned device from repair, setting up your device with the your BlackBerryID will resync your contacts to your device.

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