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New Contributor
Posts: 3
Registered: ‎08-09-2012
My Device: 9780
My Carrier: Telkomsel

BBM Contact Recovery not Working!

Last week on 31st July 2012, I took my 9780 to the provider for warranty replacement. So, I backed up my contact and everything using blackberry desktop and backed up my BBM contact with local backup. Moved to 9800 without any issue with Blackberry Desktop Manager.

 

Yesterday on 08th August 2012. I tried to do the same, backup everything and moved it to my new 9780. Everything was restored perfectly but BBM contact. The contact was restored but It wont update anything, i have to re-invite my contact manually again 1 by 1. But I dont want to do it manually so I wipe everything using security wipe and restore again by local restore, remote restore. Same problem. Until today I still cannot recover my BBM contact for my 9780.

 

I have read on the net that many people having this problem since 2010 which normally occurs on certain days. Some of them solve it by waiting for a few days and do the restore in normal way.

 

What I want to ask is this problem from RIM Server side or from my device?

 

Thanks.

Posts: 94,247
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM Contact Recovery not Working!


fyee wrote:

 

I have read on the net that many people having this problem since 2010 which normally occurs on certain days. Some of them solve it by waiting for a few days and do the restore in normal way.


That's an interesting observation... what days is it that this normally occurs?

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New Contributor
Posts: 3
Registered: ‎08-09-2012
My Device: 9780
My Carrier: Telkomsel

Re: BBM Contact Recovery not Working!

what i mean by certain days is it occurs a few times in a year and all of them who trying to restore on that "certain" day will not be able to. sorry for the confusion.
Posts: 94,247
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM Contact Recovery not Working!

Thanks, but I'm still confused, what "certain" day is this?

Does it follow lunar cycles, or please explain why you think it only happens a few times a year?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
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Highlighted
New Contributor
Posts: 3
Registered: ‎08-09-2012
My Device: 9780
My Carrier: Telkomsel

Re: BBM Contact Recovery not Working!

sorry for my bad english.

 

what I mean is It happens to alot of people, and it happens on the same day.

 

Let me give and example.

There are 10 people doing bbm contact restore on 15 march, and maybe 8 or all of them are getting the same problem which is they cannot do any sucessful bbm contact restore. Where some of them saying they can do the restore after 3 days which is 18 march. It may happens again on September or December, by this I mean random, there is no certain day like I said before.

New Member
Posts: 1
Registered: ‎02-21-2013
My Device: bold 9790 smartphone
My Carrier: t mobile

Re: BBM Contact Recovery not Working!

my bbm user name e mail address is blocked i also forgot my password. i have just updated a new version of messenger and cannot access bb messenger. i need to change my blackberry id-any suggestions

Posts: 94,247
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM Contact Recovery not Working!


solarminty wrote:

my bbm user name e mail address is blocked i also forgot my password. i have just updated a new version of messenger and cannot access bb messenger. i need to change my blackberry id-any suggestions


On a PC, can you go to www.bbid.com and login (if you remember your password)?

If you not, you can send a password reset from there.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code