12-15-2012 05:12 AM
I am not sure why I cannot get my BBM contacts. I have a new 9900. I tried to use the same back up file as always, but it will not work.
It states"you can't use this backup file becuase BBM is already associated with your blackberry ID $%#%$^#@$$#$
Then I am promted to cotinue and my BBM contact list is nothing. I have 180 contacts. But none can be brought over. I created new BB ID'd no luck. The contacts are on my mac just sitting there.
I need the contacts and if I cannot get them, I do not see the point of using a blackberry, even though I have for about 8 years. During those years my contacts have come from around the world. To lose all that and start over makes no sense. And I assume I will not continue using BBM and the rest may follow.
Any help would be appreciated!
Solved! Go to Solution.
12-15-2012 12:55 PM
I have found the troubleshooting guide published by RIM about lost contacts in BBM7 :
12-15-2012 06:12 PM
So I checked out the link. Unfortunetly, part four is the option I can do. But once I restore the data is says " it cannot use the bbm contacts as my BBIM has its own BBM contacts". And the BBID contact list is empty.
Somehow I have to get my old contacts into the BBID, or create a new BBID and get the old contacts in. But I tried creating a new BBID. And the same thing happened upon restore.
12-15-2012 07:05 PM
12-15-2012 10:11 PM
I am not sure of how to do that. I am using a 9900 running OS 7.
Is it possible to downgrade? And if so where can I get it? Everywhere I try sends me to BBM 7
12-16-2012 01:12 AM
I have downgraded to BBM 6.2 and my contacts are all available now. Thanks for the link. Next I have to figure out how to upgrade to 7.0 with my contacts. I tried backing up the BBM contacts to the BBID email that was posing a problem for 7.0. But it removed my contacts again.
I will wait to use 7.0 as I am just happy to have all my contacts back again.
Thank you both for the help!
12-16-2012 07:41 AM
I tried backing up the BBM contacts to the BBID email that was posing a problem for 7.0. But it removed my contacts again.
can you explain that sentence? I do not understand what you have done here.