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Contributor
Posts: 16
Registered: ‎08-16-2011
My Device: Blackberry 9780
My Carrier: Old carrier
Accepted Solution

BBM Deleted

Hey, i was on bbm and all of a sudden my screen went white. Fter that the phone rebooted itself. When it came on i went to go on bbm but the icons missing. I have tried many options, such as : - rebooting again to see if everything recovers - checked on application management which shows bbm is not installed - gone to appworld to install it again but its already installed :/ What shall i do to get it back, shall i wipe mydevice??
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM Deleted

Hello Mazzie

 

Please no need of a device wipe , first you should try reinstalling BBM !

 

To do that first delete any existing version of BBM from your device :On your Homescreen Go to Options > Device Application Management > Locate and delete BlackBerry Messenger from there.

  • KB10040  :  How to view or remove installed application on a blackberry smartphone

 After deleting perform a Battery Pull Restart by removing the battery while your device is Powered On .then wait a min.  and  re-insert it back .

 

Your device may take a long reboot , finally from your BlackBerry Browser browse to  www.blackberry.com/bbm and the most recent available for your device .After reinstalling see if that helps 

 

Try it and let us know.

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Contributor
Posts: 16
Registered: ‎08-16-2011
My Device: Blackberry 9780
My Carrier: Old carrier

Re: BBM Deleted

Thank you, i have tried what you said as I went to apllication management and it shows bbm has been seleted, and when i go on appworld it says bbm is installed :/
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM Deleted

Hi Mazzie

 

 

As I said first delete BlackBerry Messenger from OPTIONS > Device > Application Management > Delete BBM , reboot your device and then from your BlackBerry Browser browse to  www.blackberry.com/bbmdownload  and download it again. 

 

If even after Install you're unable to locate your BBM icon then please refer to this Knowledge Base to be sure that it is not hidden :

 

KB23968 BlackBerry Messenger icon disappears from the Home screen of the BlackBerry smartphone

 

Try it again .

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Contributor
Posts: 16
Registered: ‎08-16-2011
My Device: Blackberry 9780
My Carrier: Old carrier

Re: BBM Deleted

Thats what I did :/ and it is not hidden
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM Deleted

Hello Mazzie

 

 

If On device you're getting the same message then please connect your device and run Desktop Software Click On Application > Wait till the list refresh your Appliactions , scroll down and locate BlackBerry Messenger  on right side you will get a Cross Mark X click on it and Apply to delete BlackBerry Messenger completely from your device , Your device will restart , after restart use the link again and download BBM .

 

 

Try it again .

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Contributor
Posts: 16
Registered: ‎08-16-2011
My Device: Blackberry 9780
My Carrier: Old carrier

Re: BBM Deleted

Thank you, I followed your instructions and now have BBM up and running!Heart

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM Deleted

Hi Mazzie

You are most welcome .. I'm Glad that your issue with BBM has been resolved Smiley Very Happy

Cheers !
___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.