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BlackBerry® OS Smartphones

New Contributor
Posts: 5
Registered: ‎01-25-2013
My Device: Bold 9900
My Carrier: o2

BBM Disapeared

i very recently got the bold 9900 and everything was working fine, i received a notification that my bbm needed to be updated, so i did, after i restarted my phone, the icon had disapeared from the home screen. i tried searching for it and found nothing, it says it is still installed and so i cannot download it again because it also says i cannot delete it.. can anyone help? i reallly like BBM and now its gone Smiley Sad

Hall of Famer III
Posts: 58,481
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: BBM Disapeared

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB23968 BlackBerry Messenger icon disappears from the Home screen of the BlackBerry smartphone

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Posts: 403
Registered: ‎05-03-2012
My Device: 9300 3G Curve
My Carrier: Tata Docomo

Re: BBM Disapeared

Hi alizdar24,


Welcome to BB Community...


Lets first try to find ur BBM on ur BB...follow the steps:

1. On your homescreen, press the Menu key > SHOW ALL, so that SHOW ALL is checked.
2. Look in EACH folder on your device... Applications, Instant Messengers, Downloads, etc.

See if ur can find ur BBM...


If u cant find ur BBM from the last given process, then let's first make sure it's completely gone from your phone then we'll see about getting it reinstalled.

From your homescreen go to Options>Device>Application Management and look for BlackBerry Messenger. If it's listed in the list, highlight it with your cursor, press the menu key and select Delete. Now that we're sure it's gone, remove your battery while your phone is powered on then replace it.

Your next step is to go to www.blackberry.com/messenger from your phone's browser and download it again from there.


Good Luck...

with regards
simply abhik...
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