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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎12-09-2013
My Device: Blackberry Curve 9320
My Carrier: 8687567777

Re: BBM/Email restore not working

Im trying to get my Blackberry Messenger contacts transferred to my new blackberry. All previous attempts have failed. 
I tried restoring with the 3 email addresses i have it back up to.
I tried loading a backup via the laptop

 

When i tried resotring via the email addresses i get this error " ( email address@gmail.com) is not linked to any Blackberry Messenger Account"

 

I then proceeded to try the email address on my android phone, it was a success,

I am a bit puzzled as to why im unable to get my bbm up on the blackberry when my email address is valid. 

The reason why im switching is because my old blackberry went dead. 

Any assistance would be greatly appreciated in helping me to rectify this issue

 

P.s I thought it was an issue with the mobile, so i returned it to the store and they gave me a new one but the problem still occurs