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New Member
Posts: 2
Registered: ‎03-15-2013
My Device: Blackberry Bold 9900
My Carrier: T Mobile

BBM Icon dissapeared after I upgraded App

Please help

New Member
Posts: 2
Registered: ‎03-15-2013
My Device: Blackberry Bold 9900
My Carrier: T Mobile

Re: BBM Icon dissapeared after I upgraded App

Blackberry Bold 9900

Posts: 94,513
Likes: 24,396
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM Icon dissapeared after I upgraded App

[ Edited ]

Resolution 1

  1. Confirm that the BlackBerry Messenger icon has not been relocated to a folder, such as Downloads or Instant Messaging, on the Home screen.
  2. If using BlackBerry 6 or BlackBerry 7 confirm the icon is not hidden using the  Universal Search feature
  3. Perform a hard reset. For instructions, see KB02141.
  4. If the hard reset does not bring the icon back, attempt to download and install BlackBerry Messenger again.

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