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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎09-27-2010
My Device: BlackBerry Torch 9800
My Carrier: AT&T

Re: BBM/Internet stop working

Im having the same issue. I went to the AT&T store to complain about it, he pulled my battery out and and sim card and put it back in. It worked for a few minutes, long enought for me to be satisfied and walk to my car. Down the street, it went back to no service. So angry right now. Missing emails, tweets, and voicemails. @#^#%&%^

New Contributor
Posts: 7
Registered: ‎09-27-2010
My Device: Torch-ure
My Carrier: att

Re: BBM/Internet stop working

It happened today again.


Again, kind of slow running, pulled the battery and after i put it back in, i don't have the internet connection.

this is really annoying Smiley Sad

Posts: 94,752
Likes: 24,449
Solutions: 6,361
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM/Internet stop working

[ Edited ]

Super, if you are still running the old OS .141, upgrade your Torch to


See the link below, for the download and simple installation instructions.



Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.

1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.

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New Contributor
Posts: 7
Registered: ‎09-27-2010
My Device: Torch-ure
My Carrier: att

Re: BBM/Internet stop working

Thank you!


It works again. I hope it stays this way!!!