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BlackBerry® OS Smartphones

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Posts: 1
Registered: ‎03-20-2012
My Device: Blackberry Bold 9780
My Carrier: 02

BBM Messenger 9780

Recently, I've updated my software on my Blackberry to Bundle 6.0 2949. Since I did this, my BBM Messenger hasn't changed it's profile picture. I've downgraded my software and had the same problem and then re-installed the software and still had the same problem. I contacted my service provider and they did everything in their power and said that it wasn't my server but something to do with my handset. I deleted and re-installed BBM and that still didn't resolve my problem. So, I was wondering if there was any other way for me to sort out this problem. Would be much help if you could get back to me as this has been happening to me for about 3 weeks now.